Support
This document is published in English only. If you would like it explained in your language, write to support@monesto.me and we will answer in yours.
Getting in touch
Email support@monesto.me. We read everything and answer within a couple of working days.
You can also message @monesto_bot on Telegram, or use Settings → Send feedback inside the app, which reaches the same place.
Monesto is operated by Anton Bogatikov, an individual trader based in Tbilisi, Georgia.
Reporting a problem
What helps us fix it faster:
- what you were doing, and what happened instead;
- which app — iOS or the Telegram bot — and its version;
- a screenshot, if the problem is something you can see.
Please do not send us passwords or card details. We never need them.
Subscriptions
Monesto Premium is billed by the App Store, not by us. To see, change or cancel it, open Settings → your name → Subscriptions on your device. Refunds are Apple’s to give — write to us anyway and we will help you ask.
If you paid and Premium has not appeared, use Restore Purchases on the Premium screen first. If that does not do it, email us and we will sort it out.
Deleting your account
Settings → Delete account, in the app. It takes effect immediately. What happens to your data is described in the Privacy Policy.